conditions of sale

The offer and sale of products through our website are governed by these General Conditions of Sale.
You can request any type of information from the seller through our support services: contact the customer service.
If you need additional information visit our Customer Service area. You can find information regarding orders, shipments, refunds and the return of products purchased on our website.
If you want to know more details of legal type, consult the Legal Section of you will get information about the General Conditions of Use and the Privacy Policy .

  1. Our trade policy
    1. The seller offers the products for sale in exclusively to end-users who are “consumers”, and only in relation to them develops their e-commerce activities.
    2. When we speak of “consumer” we mean any natural or legal person who acts within for purposes other than those that are specific to the commercial, business or professional activities that may develop. If you are not a “consumer”, we invite you to refrain from conducting business transactions on
    3. Taking into account its own commercial policy, the seller reserves the right not to attend to orders made by subjects that differ from the “consumer” or, in any case, to orders not in conformity with the aforementioned commercial policy.
    4. The Site is dedicated to retail and, as such, is intended for the exclusive use of consumers.  Subjects other than Consumers are invited not to place purchase orders. In the event that one or more sales are made to an unqualified Consumer, these Conditions shall apply, notwithstanding the provisions thereof:
      1. The buyer shall not be granted the right of withdrawal in accordance with Article 6;
      2. The purchaser may not benefit from the guarantee of the Products referred to in Article 3;
      3. The purchaser shall not be granted other protections, provided here in favour of the Consumer, which reflect or comply with the mandatory legal provisions;
      4. The contract of sale concluded between the Seller and the buyer shall be governed by Spanish law.
    5. These General Conditions of Sale exclusively regulate the offer, the acceptance of purchase orders and the shipment of products of between the users of and the seller.
    6. The General Conditions of Sale do not, on the contrary, regulate the supply of services or the sale of products by subjects other than the seller that are present in by means of links, banners or other hyperlinks. We advise you to review your conditions of sale before placing orders with subjects other than the seller or purchase their products and services, since the seller is not responsible for the provision of services by third parties other than the seller or for the conclusion of e-commerce transactions between users of and third parties.
  2. Guarantees and information on product prices


  1. In only our brand products are offered for sale.
  2. The seller does not sell used, defective or substandard products.
  3. Product prices may be subject to updates. Make sure what the final selling price is before submitting the respective order form.
  4. Purchase requests from Countries not included in the list present in cannot be accepted by the seller (to know the exceptions read the article Shipments).
  5. In the event that you exercise your right of withdrawal, the seller has the right not to accept the return of the products without their respective label, as well as products which have been damaged or whose essential and qualitative characteristics have been altered.
  6. You must inform the Seller of the existence of any lack of conformity within a period of two weeks from the day you detected the lack of conformity. Please contact our Customer Service. In case of lack of conformity, you can choose between repair or replacement of the product.
  7. Forms of payment


  1. To make the payment of the price of the products and the respective shipping and delivery costs you can adopt one of the modalities indicated in the order form.
  2. Purchases made on Can be paid by credit card, bank transfer and PayPal
  3. Orders that include products in Preorder can only be paid by credit card or bank transfer
  4. Every purchase is made with maximum security thanks to the use of the most advanced technological systems in the field of e-commerce and with encryption systems (SSL) to protect your personal data and credit card information from unauthorized access.
  5. The credit card details are sent, during the execution of the order, to Banco Sabadell and are protected against unauthorized access through the encrypted transfer of SSL data (‘Secure Socket Layer’). Such data are not accessible to third parties.
  6. Once the order is completed, you will receive a confirmation email with your order number and a detailed summary of your purchase. Remember that you can check the status of your order at any time in the relevant section of your profile
  7. In case you make the payment by credit card, the bank details (for example, the credit or debit card number or its expiration date) will be transmitted via a cryptographic protocol to Banco Sabadell or other banks, responsible for providing the respective remote electronic payment services, without any third party being able to access them. Such data, moreover, will never be used by the seller except in order to complete the procedures related to your purchase, issue the corresponding refunds in the event of any refunds arising from your right of withdrawal and prevent and inform the police forces in the event of any fraud committed or about to be committed in .
    The amount of the purchase of the products and the shipping costs, as indicated in the order form, will be debited to your current account or credit or debit card at the time of shipment of the purchased products


  1. Time limits and arrangements for reimbursement


  1. Whatever form of payment you have used (credit/debit card, PayPal or payment by bank transfer), the refund will be activated by the seller as soon as possible and, in any case, before fourteen (14) days from the date on which the seller became aware of the exercise of your right of withdrawal, but only after having verified the correct exercise of your right and having accepted the return of the products.


  1. The seller designates DHL as the carrier for return shipments of the goods ( If you decide to use the DHL courier service, the refund fee (the amount of which will match the amount of the shipping costs) will be deducted from the refund corresponding to the amount you paid for your purchase. You can return the products to the seller via DHL by downloading the return label. According to the modalities and terms contained in the article dedicated to the right of withdrawal, this method allows the seller to manage the transport of the returned products. This mode also allows you to check at any time where each package is, freeing you from any liability in case of loss and damage to the products during transport.
  2. Privacy


  1. You can obtain information about how we process your personal data by accessing the Privacy Policy.
  2. Please also read our General Conditions of Use, if you have not already done so, as they contain important information on how we process the personal data of our users and on the security measures adopted by the seller.
  3. Applicable law


  1. The General Conditions of Sale and the contract are subject to Spanish legislation, and in particular to Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary legislation.

It is also reported that the European Commission provides a platform for alternative and extra-judicial dispute resolution. It can be accessed at

  1. Modification and updating
    1. The General Conditions of Sale are amended from time to time and taking into account any changes in the legislation and regulations in force. Each new version of the General Conditions of Sale will be effective from the date of its publication in


Galanthya offers the option of pre-order in our latest news, usually this option takes two to six weeks. Simply pay a 50% deposit at the time of purchase, then your previous order is confirmed.

You will be notified when your order is ready to be shipped and payment of the remaining balance is due. Payment will be automatically charged in full. Once confirmed, your order will be sent directly to you.

Select the correct size

Size and fit details will be recommended and listed on the product page. You can click on “Size Chart” on each Galanthya product page for help with size conversion.

Canceling Your Pre Order Purchase

The order cannot be cancelled unless the shipment has been inevitably delayed beyond the estimated delivery window. Any other request for cancellation is at the discretion of Galanthya, and can only be refunded as site credit.

Customer Service

For any clarification or to make any claim contact the Customer Service.